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| Accreditation |
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Caravan, RV & Accommodation Industry of Australia
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National Eco-Tourism Certification Program (EcoCertification)
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Savannah Guide
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| Activities |
| Birdwatching |
Self guided - a bird list is available from reception. |
| Camping |
Camp and caravan sites are available with amenities. |
| Learning/Lessons/Tuition |
School groups please refer to the Undara website. |
| Swimming |
Natural rock pool in garden surrounds. |
| Animal Viewing |
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| Bushwalking |
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| Guided Walks |
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| Wilderness Walking |
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| Facilities |
| Bar |
Licensed.
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| BBQ Facilities |
Various barbecue facilities and locations.
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| Camp Kitchen |
Undercover with tables, chairs, fridge, bench and sink.
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| Car park |
Outdoor car parking.
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| Courtesy transfer |
Available from Mount Surprise for overnight guests.
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| Communal Kitchen |
In swags tent/ camping area and safari shelter.
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| Communal Refrigerator |
In swags tent/ camping area.
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| Communal Shower |
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| Conference/Convention Facilities |
Conference hall catering for up to 50 guests.
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| Cots Available |
On request.
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| Cycle/Running Path |
Self guided walking trails.
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| Electronic Funds Transfer at Point Of Sale |
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| Entertainment |
Evening entertainment varies from sing-a-longs, nocturnal spotlighting to bush poetry.
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| Games/Recreation Room |
Pool table and darts.
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| Gas |
For gas bottles.
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| High Chair |
Available on request.
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| Ice |
Available from reception.
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| Iron |
Available on request.
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| Kiosk |
With basic grocery lines.
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| Laundry |
Guest laundry with tubs, washing machines, dryers, and iron.
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| Open fireplace |
Evening campfire.
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| Outdoor furniture |
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| Pets not allowed |
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| Swimming Pool Outdoor |
Natural rock pool setting in garden surrounds.
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| Public Telephone |
Two public phones available beside reception.
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| Restaurant - Licensed |
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| Safety deposit box |
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| Shop |
Souvenirs and basic supplies.
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| Tour Desk |
Wide variety of local attractions.
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| Walking Tracks |
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| Useful Information |
| Children Extract |
Child meals are available. All tours are suitable for children four years and over with parental assistance. A swimming pool, bushwalking and other activities are available.
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| General Comments |
Undara Experience, winners of the 2008 Tropical North Queensland Significant Tourist Attraction, offers accommodation options to suit even the most price-conscious traveller. Specially restored motel style railway carriages are set amidst the Queensland bush. Budget options include the Wilderness Lodge, bunkhouse style with three share rooms, Swags Tent Village, comfortable 'up-off-the-ground' tents; or for those who prefer to experience the bush in every way, camping and caravan sites. These budget areas are serviced by a recently refurbished amenities block and practical camp kitchens.
Trained first aid staff are available 24 hours daily. Royal Flying Doctor Service supplies are available on site.
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| General Comments |
Undara Experience is also home to Australia's newest and most unique events with the annual Opera in the Outback every October and Outback Country Rock and Blues every April, featuring world-class performances in an unforgettable setting.
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| How to get There |
Transfers can be arranged for overnight guests to and from Mount Surprise.
Undara Experience Lava Lodge is situated 275 kilometres south-west of Cairns. Follow the Gillies Highway to Malanda and on to Ravenshoe. Drive through Ravenshoe to the Innot hot springs (32 kilometres) and on to Mount Garnet. 53 kilometres past Mount Garnet turn west on the Savannah Way. Undara Experience is 32 kilometres further. The roads are fully sealed and accessible by all vehicles and motorbikes. Undara Experience is 512 kilometres from Townsville via Charters Towers.
Undara Experience is also accessible by air with its own 1,900 metre airstrip. If you do not wish to self-drive, coach transfers from Cairns are available three times a week all year round. Combined coach and Savannahlander train packages are also available.
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| Pet Extract |
Pets are not allowed. Pet minding facilities are available at Mount Surprise. This is due to the presence of so much native bird and wildlife as Undara Experience is located on the border of the Undara Volcanic National Park.
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| Tariff Text |
Full tour details and prices are available from the operator. All prices are per person. No single supplements apply.
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| Cancellation Policy |
Cancellations received 30 days or more receive a full refund. 29 to 21 days notice will result in 25 per cent of the deposit being forfeited. Cancellations received 20 to 14 days prior to booking date incur 50 per cent deposit forfeiture. 13 to seven days notice will result in 75 per cent of deposit forfeited. Less the seven days cancellation notice will result in total forfeiture of the deposit.
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| Disabled Comments |
Wheelchair access ramps to reception, shop, accommodation and dining area, as well as two showers and toilets. Disabled and limited mobility access to the lava tubes via boardwalks. See the operator's web site for more information about the disabled facilities. Please inform reservations at least 48 hours prior for tours.
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| Entity Facilities |
Meals are served on Mitchell's Deck and Fettler's Iron Pot Bistro. Dinner may include homemade soup, a choice of hot meats with vegetables, salads, dessert and cheese platter. A full bush breakfast is served at their Ringer's Bush Camp.
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| General Comments |
Access to Undara Volcanic National Park is by guided tour only. Undara Experience are the pioneers in lava tube touring with all tours carried out by highly trained Savannah Guides. With five different tours available, there is one to suit every taste and fitness level. Try the Wildlife at Sunset tour for an experience you will not forget! Each tour takes up to 22 passengers only. Multiple tours can be run. Mobility Impaired Touring is available - please give minimum 72 hours notice.
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